Hospital Services

Hospital Services

Cashpoint Machine	Outside main entrance on Level 6 and Outside restaurant on Level 7
Catering/ Refreshment facilities	Small coffee shop (Mon-Fri 0900 to 1500), maternity entrance level 5 Warren’s Bakery (24/7), Level 6 main hospital entrance. The Restaurant (Mon-Sun 0730-1930) Level 7
Other shops on site/nearby	WH Smith Shop (Mon-Fri 0700-2000 / Sat 0800-1930 / Sun 0800-1900) • For a wide selection of magazines, books, newspapers, sweets and other useful things The Body Shop (Mon-Thurs 0900-1730 / Fri 0915-1700 / Sat 1330-1730) • Body Shop toiletries and cosmetics, including gift sets and individual items, are on sale League of Friends Fruit and Flower Shop (Mon-Fri 0830-1830 / Sat 1000-1700 / Sun 1200-1600) • This well stocked shop provides fruit, flowers, a variety of small gifts and other useful items League of Friends Book Shop (Mon-Fri 1030-1530 approx / Sat-Sun PM only) • The book shop sells a variety of second-hand hardback and paperbacks.
Laundry Facilities	None
Religious and Spiritual Support	There are chaplains from various Christian traditions in the hospital every day during normal office hours (except Saturday) and there is a chaplain available 24 hours a day, 7 days a week, for emergencies and those in urgent need. We also have a trained pastoral team who visit the wards every week. We have good contacts with the local community and further afield and can contact local faith community leaders or anyone else who you would wish to come and give you the support you are looking for.
Patient and Family Liaison Services	The Patient Advice and Liaison Service (PALS) offers support, information and assistance to patients, relatives and visitors. PALS will: • Provide information about hospital services. • Offer advice on where to go to get health information. • Help with problems that you haven’t been able to sort out with staff on a ward or in a clinic. • If you want to make a complaint - advise you how to do so. • Tell you about independent organisations that can help you with a complaint. • Listen to your views on how we can improve our services, and pass this on to the appropriate people for action. To download an information leaflets about PALS click here > How to contact PALS Open Monday to Friday 9.00 am to 4.00 pm Telephone: 0845 155 8123 / 01752 439884 (internally 39884) / 01752 432564 (internally 32564) E-mail: plh-tr.PALS@nhs.net Post: Patient Advice & Liaison Service Patient Services Office Level 7 Derriford Hospital Plymouth PL6 8DH
Interpreting Services	We have arrangements in place for supporting both face-to-face and telephone-based interpretation and the translation of written information. We can offer you: Interpreting in any language. British Sign Language. Urgent interpretation by telephone. Translation of helpful leaflets in large print and other formats. If you need a translator please telephone the clinic or ward that you are attending in advance so that we can book the service you need.